Frequently Asked Questions

We will be updating the FAQs each week to help users get the most out of their run.

iPhone Questions:

Q: What iPhone versions does the app support?
A: We have a warning on all social media and on the app store description. Due to the Apple HealthKit and accelerometer limitations the app is only supported on iPhone 6 or newer. The app store will let you download it and the app will load but cadence information will not be transmitted due to the limitations of the older phone technology.


Q: My iPhone stops reminding me with the metronome. How do I keep it active throughout my run?
A: The iPhone has a default setting to put itself to sleep during times of inactive screen touches. Listed below are the steps you must take to keep your iPhone "awake" and an active participant/coach with the RunCadence App open during your run.

On older IOS 10 and older: Click on the native Apple "settings" iCon on your home screen, Click on the General Icon, Select the "Auto-Lock" option, Adjust the Auto-lock to "Never". * Note this will increased battery usage and you are encouraged to manually lock your home screen when not using the RunCadence Application or simply adjust it back to 2 minutes which is the default setting on the IOS.

Q: How do I turn my iPhone settings to allow RunCadence Permission to function properly?
A: Go to settings-- Go to RunCadence--- and allow all Location "Always", Motion & Fitness "on", Cellular Data "on"

iPhone Settings

RunCadence Watch

Apple Watch Questions:

Q: Can the RunCadence app work with on my watch without my phone present?
A: After pairing the watch, the App can work independently so your iPhone can stay at home.

Q: Does the RunCadence app capture my running history?
A: Currently the entry level pricing and version does not provide a detailed history of your run. However the Apple Health Kit does record this information throughout your day and workouts. The Health Kit App does not currently provide step-rate data.

Q: Does the RunCadence App sync with the Nike Workout App?
A: No, RunCadence does sync with the native Apple Health Kit.

Q: Why I am having trouble syncing my Apple Watch and iPhone Apps?
A: You need to completely pair you Apple Watch and latest iPhone including the apps you want available on the watch. For more (click here)


Have more questions about your Apple Watch? (click here)