Frequently Asked Questions

We will be updating the FAQs each week to help users get the most out of their run.


iPhone Questions:

Q: What iPhone versions does the app support?
A: We have a warning on all social media and on the app store description. Due to the Apple HealthKit and accelerometer limitations the app is only supported on iPhone 6 or newer. The app store will let you download it and the app will load but cadence information will not be transmitted due to the limitations of the older phone technology.

 

Q: My iPhone stops reminding me with the metronome. How do I keep it active throughout my run?
A: The iPhone has a default setting to put itself to sleep during times of inactive screen touches. Listed below are the steps you must take to keep your iPhone "awake" and an active participant/coach with the RunCadence App open during your run.

Click on the native Apple "settings" iCon on your home screen, Click on the General Icon, Select the "Auto-Lock" option, Adjust the Auto-lock to "Never". * Note this will increased battery usage and you are encouraged to manually lock your home screen when not using the RunCadence Application or simply adjust it back to 2 minutes which is the default setting on the IOS.